Ocean Infotech

Revolutionize your Customer Management

At Ocean Infotech, we offer a Customer Management System that helps businesses organize, track, and enhance customer interactions efficiently. Customer Database & Profile Management, Store and manage complete customer information, including contact details, preferences, and history. Categorize customers based on demographics, purchase behavior, and loyalty status. 360° Customer Interaction Tracking, Track every interaction, including calls, emails, chats, and in-person meetings. Maintain detailed customer history for personalized engagement. Lead & Contact Management, Capture and convert leads into loyal customers. Assign leads to sales representatives for effective follow-ups.

Customer Data Collection – Capture and store customer details securely.

Customer Segmentation – Categorize customers for targeted marketing.

Follow-ups & Engagement – Automate reminders and personalized communication.

Build Stronger Customer Relationships with Smart Management

Automated Follow-ups & Reminders, Schedule automatic email and SMS follow-ups. Get instant reminders for pending tasks and customer inquiries.
Loyalty & Reward Program Management, Track customer loyalty points, discounts, and reward programs. Enhance customer retention with personalized incentives.
Ticketing & Customer Support Management, Manage customer queries, complaints, and support tickets efficiently. Assign, track, and resolve issues with a structured workflow.
Real-time Analytics & Reports, Gain insights into customer behavior, sales performance, and engagement levels. Custom dashboards to monitor customer interactions and trends.